Privacy Policy
Customer data we collect
When you place an order, we collect the information needed to process it, including your name, phone number, optional second phone, email if provided, delivery address, city, area, order notes, products ordered, quantities, and order value.
How we use phone and address details
We use your phone number and address to confirm the order, arrange delivery, contact you if delivery details are unclear, and provide after-sales support related to your order.
Order confirmation calls
For Cash on Delivery orders, we may call you before dispatch to confirm the order details, delivery address, product availability, and expected delivery handling.
Sharing customer data
We do not sell customer data. We may share only the delivery information required with courier or delivery partners so they can complete your shipment.
Payment information
Cash on Delivery does not require online card details. If online payment is enabled in the future, card or wallet details should be processed by the payment provider and not stored by IM ZONE.
Data protection and updates
We take reasonable steps to keep order information secure and use it only for store operations, delivery, support, and legal or accounting requirements. You may contact us to correct your order contact details.