Return and Exchange Policy
Inspection on delivery
Please inspect the product when it arrives and before completing receipt when possible. Check the model, visible condition, main accessories, and packaging. If there is an obvious issue, contact support as soon as possible.
Wrong or damaged item
If you receive a wrong item, missing main accessory, or a product damaged during delivery, we will review the case and arrange replacement, return, or support according to product condition and availability.
Return and exchange timeframe
Please report any problem as soon as you receive your order. Eligibility for return or exchange is confirmed by our support team for each case, together with any warranty or supplier terms that apply to the product.
Condition of returned products
Returned products should be unused, clean, complete, and in original packaging with all accessories, manuals, warranty documents, and invoice or order reference. Products damaged by misuse may not qualify for return.
Warranty cases
Manufacturing defects after use are handled according to the warranty terms of the brand, supplier, or authorized service center. Warranty handling may require inspection before approval.
Support contact
For return or exchange support, contact us through the contact page and include your order number, phone number, product name, photos if available, and a short description of the issue.